Welcome to the Help Center

Tuition & Fitness Plan FAQ's

How Do I See My Claim Status Online? Once you are logged into your online account you will be able to see recent claims listed on your Home page under Recent Transactions. You can also see claim history by selecting Claims under Accounts menu option. To see additional detail for claim, click on the claim ID #.


I Need To Upload Additional Documentation. Where Do I Do This? Once logged into your online account, claims needing additional information will be in the Tasks section of your Home page. Click on the link in Tasks to be directed to the receipts needed page.  Once in the claim detail page, click on Upload and follow steps to upload documentation. You can also email supporting documentation and claim form to Service Center . Please be sure to reference claim ID in your email.


I Emailed My Claim Documents But I Am Still Being Asked For Claim Form? Your plan requires the claim form/application in addition to your online submission in order to process your claim. 

  • Fitness - Claim can be submitted through online account. On the Home page, go to the I Want To....click Submit Claim link to enter claim details.
  • Tuition - Tuition application is found in the Tools & Support menu. In the Quick Links menu got to Tuition Reimbursement Application. This will launch an online form to provide all course details.

 Once you have completed the required form you may upload to the existing claim or email to our Service Center