Welcome to the Help Center

Online Account Help

Articles

Reviewing a Denied Claim
If a submitted claim is denied you will receive a notification of denial by email directing you to view the details in your online account .  1.  Go to Message Center Once you are logged into your online account select Message Center fr...
Uploading Claim Documentation
Uploading additional documentation through your online account is the quickest and easiest way to provide supporting documentation for your claim. 1.  Once you are logged into your online account you will see that you have receipt(s) neede...
 Submitting an Online Claim
Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal.  To ensure that ...
Online Claim Repayment
Repaying ineligible expenses through your online account is the quickest and easiest way to reimburse your plan account.  1.  Once you are logged into your online account you will see that you have a repayment pending in the Tasks secti...
Navigating Your Online FSA Account
Review the guide below to get the most from your online account.
Logging Into Your FSA Account
To access your reimbursement account: Visit sentinelgroup.com and select “ I am an Individual ”  From the login box dropdown menu, select “ FSA, HSA, HRA, Commuter Accounts ”  Enter your Username and Password....
Mobile App - FSA/HSA
Manage your health benefits on-the-go: 1. Download our Sentinel (FSA, HSA, HRA) Mobile App from the App Store or  Google Play 2.   Log in using your existing username and password Enable Face ID for quick access ...
Adding Direct Deposit Information
Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts...
Adding a Dependent
Adding a dependent to your account will allow you to track claim expenses by each household member. You will need to add a dependent in order to submit claims for dependent care reimbursements. 1.   Once you are logged into your online accoun...
Update Your Personal Information - FSA/HRA/HSA
Updating your personal information can be done quickly through your online account. Log In Here . 1.   Once you are logged into your online account hover over the Accounts menu at the top of your page. Select Profile Summary from the the men...
Expense Tracker
You may view and manage your expense activity all in one place by using the Expense Tracker.   The Expense Tracker provides you with an easy-to-use consolidated view of expenses for ongoing management of expenses, claims, and card transactio...
FSA/HSA/HRA Documents & Forms
You can find additional documentation and forms for your plan by navigating to the Tools & Support menu. Once you are logged into your Online Account , select Tools & Support. You will be able to view and download: Account Access Authori...