Welcome to the Help Center

When will I receive my Debit/Benefit Card?

How long does it take for cards to be mailed?

In general, card mailing dates are subject to the time of year (non-peak period vs. peak period).  

  • Non-peak card mailing periods are between  February and November 30th
  •  Peak time card mailing periods are between December 1st and January 30th


NON-PEAK TIME PERIOD
 On average, new cards and replacement cards (including renewals) are mailed within 3-5 business days .Once mailed, allow 7-10 days for delivery. Please give 15 business days to be received.
 
 PEAK TIME PERIOD
 On average, new cards and replacement cards (including renewals) are mailed within 6-9 business days. Once mailed, allow 7-10 days for delivery. Please give 20 business days to be received.