Welcome to the Help Center

When will I receive my Debit/Benefit Card?

Your Benny Card is good for 3 years. When your card is set to expire, a new card will be issued automatically. Your existing card will work through the end of the month in which it is set to expire, or until you activate your new cards.  

***You DO NOT need to order new cards if yours are expiring. As long as you are active in the plan, the card will renew automatically.

How long does it take for cards to be mailed?

In general, card mailing dates are subject to the time of year (non-peak period vs. peak period).  

  • Non-peak card mailing periods are between  February and November 30th
  •  Peak time card mailing periods are between December 1st and January 30th


NON-PEAK TIME PERIOD
 On average, new cards and replacement cards (including renewals) are mailed within 3-5 business days .Once mailed, allow 7-10 days for delivery. Please give 15 business days to be received.
 
 PEAK TIME PERIOD
 On average, new cards and replacement cards (including renewals) are mailed within 6-9 business days. Once mailed, allow 7-10 days for delivery. Please give 20 business days to be received.

If you have not received newly issued Benny Card in the above time frame, please Contact Us.