Welcome to the Help Center

Online Account Help

Articles

Logging Into Your Retirement Account
1.  Visit  sentinelgroup.com and select “I am an Individual.” 2.  Once on the Individuals page, from the login box dropdown menu, select “Retirement Accounts" and enter your credentials. If you cannot reca...
 Registering as a New User
What you need to get started If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer. Enrolling Online (Plan Acces...
Forgot Your Login
1. If you cannot recall your credentials you may select Forget your login? option below the credential fields on the Account Access page : 2. Once you have selected Forget your login you will be prompted to enter some personal information. B...
 Participant Website Navigation Guide
View our Participant Website Navigation Guide to learn how to get the most from your online retirement account. ...
 Maximizing Your Online Retirement Account Experience
Beyond simply navigating your account, watch the video below to learn more about some of the powerful tools available to you from your online retirement account, including: Chat Our online Help Center BALANCE Health + Wealth Hub Investor Profi...
Updating Contact Information
Keeping your email address, mailing address and phone number up-to-date is important so we can quickly and easily contact you if you forget your password or to verify certain online account activity. You’ll also be required to participate in t...
Adding or Changing Beneficiary Information
Keeping up-to-date beneficiary information on all of your accounts is easy to do and only takes a few minutes online. Most importantly, you can feel confident that your loved ones will receive the assets you intend for them to have. Adding and Up...
Multi-factor Authentication
What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time sensitive one-time PIN (OTP) with standard login credentials (user ID and password). ...
 Move Money Within Your Account
Review the guide below to learn more about the ways to move money between investments within your retirement account.
Electing Electronic Statements
When you choose to receive eStatements, you will receive notifications directly and securely via email when your quarterly statement is available in order to stay up to date on your account activity – and it’s green!  To elect eSta...
View Retirement Plan Transactions
You can always view your account transactions online.  1.   Log In to your account and select Manage My Account >View Transactions  from the navigation bar.  2.  Once on this page you will see any recent transa...
View Online Requests
Whenever you make a change to your account online you will be able to view the confirmation of the change.   To see your transaction confirmations, click here or log into your account and select Manage My Account >View Online Requests&nb...
Can I Link My Retirement Account To Quicken?
Yes. To link your account to your Quicken account, click here or log into your account and select Manage My Account >View Transactions  from the navigation bar. On this page in the lower right of the page, you will see Quicken . You will...
Accessing Retirement Plan Statements
Sentinel will post copies of your quarterly account statement to the Plan Statements & Forms   section of the website. If an email address is on file, you will receive an email notification that your statement is ready to view and/or do...
Retirement Account Enrollment Using iJoin
If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer. 1.  Go to sentinelgroup.com and select “I am an...
How soon after a change is requested online is it reflected on my account?
When an online transaction is requested on a participant's account, whether via the participant website, plan sponsor website, or through our Service Center, often you will see it in "pending" status for a period of time. This status w...
Opting Out Of Your Retirement Plan
What you need to know  Employers can automatically enroll employees in a plan, such as a 401(k) or 403(b), and place contributions deducted from employees’ paychecks into certain predetermined investments, unless the employees decide oth...
Account Access From Outside U.S.
To ensure the security of Sentinel Benefits Group participants accounts, we have limited access to online accounts when outside of United States.. If you are living or working abroad require access your Sentinel account, we will need to manually whi...