Welcome to the Help Center

Popular Articles

  1. Services Outside the U.S.

    Medical services received outside of the U.S. are covered as long as they are eligible medical expenses and the documentation provides a service date, description of services rendered and charges. In addition, you must provide us with the current co...
  2. September 2021 HSA - New tools for your HSA!

    September 2021 HSA Audience: HSA participants Topic: New HSA tools & features Release date: September 15, 2021 Access Email copy: New tools for your HSA!.msg ...
  3. When will COBRA coverage end?

    Generally, COBRA terminates at the end of 18 months for employment termination and reduction in the number of work hours. There are a few exceptions that may extend COBRA coverage. If these situations apply, COBRA will terminate as outlined below: ...
  4. View Retirement Plan Transactions

    You can always view your account transactions online.  1.   Log In to your account and select Manage My Account >View Transactions  from the navigation bar.  2.  Once on this page you will see any recent transactions within 7 days. You ca...
  5. Required Minimum Distributions (RMDs) and Rollovers

    If a rollover distribution is requested in a year when a Required Minimum Distribution (RMD) must be taken, no portion of the account is eligible for rollover until the RMD has been made to the participant for that calendar year. The distribution ...
  6. View Online Requests

    Whenever you make a change to your account online you will be able to view the confirmation of the change.   To see your transaction confirmations, click here or log into your account and select Manage My Account >View Online Requests  from the ...
  7. June 2021 - COVID-19 PPE is now HSA, FSA eligible

    June 2021 Audience: FSA and HSA participants Topic: COVID-19 PPE is now HSA, FSA eligible Release date: June 4, 2021 Access Email copy: COVID-19 PPE is now HSA FSA eligible.msg Preview: ...
  8. Will there be a different PIN for each card on my account?

    No. Once you have set up a PIN, all cards on your account will use the same PIN. Likewise, if you change the PIN for your account, the PIN will change for all cards. ...
  9. What is a qualifying event for COBRA

    There are specific events that may result in eligibility for COBRA.  Qualifying Events For employees: Voluntary or involuntary loss of employment  Reduction of the number of hours of employment For spouses: Termination of the covered ...
  10. Opting Out of Personalized Investing

    When you have enrolled in a personalized investment strategy, your online account will display this under Manage My Account > Manage Investments. If you would like to opt out of your personalized investment strategy and choose your own investmen...