Welcome to the Help Center

New Articles

  1. What Information is Required For Claim To Be Approved?

    For Medical FSA Claims: In order for your claim to be in good order there is specific detail that is required. When submitting a claim be sure to include a receipt or Explanation of Benefits (EOB) with the following information: Date servic...
  2. Reviewing a Denied Claim

    If a submitted claim is denied you will receive a notification of denial by email directing you to view the details in your online account .  1.  Go to Message Center Once you are logged into your online account select Message Center from your ...
  3. Benefits Card Status

    You can find your benefits card status easily through your online account at Sentinelgroup.com .  The benefits card information can be found under the Profile menu within your account and selecting the Banking/Cards menu item. The Status can...
  4. Non-Discrimination Testing & Corrective Distributions

    The IRS requires that retirement plans perform annual non-discrimination tests to ensure that the benefits from a company’s 401(k) plan are widely shared. This is done to make sure that the retirement plan doesn’t disproportionately favor employees ...
  5. Online Claim Repayment

    Repaying ineligible expenses through your online account is the quickest and easiest way to reimburse your plan account.  1.  Once you are logged into your online account you will see that you have a repayment pending in the Tasks section on yo...
  6. Accessing Retirement Plan Statements

    Sentinel will post copies of your quarterly account statement to the Plan Statements & Forms   section of the website. If an email address is on file, you will receive an email notification that your statement is ready to view and/or download. ...
  7. View Loan Details

    Loan details can be viewed through your online account.  Log into your online account to see specific loan details.  1.  View Loans.  Access the details by selecting Manage My Account  and selecting View Loans from the menu. 2.  Loan...
  8. Adding a Dependent

    Adding a dependent to your account will allow you to track claim expenses by each household member. You will need to add a dependent in order to submit claims for dependent care reimbursements. 1.   Once you are logged into your online account you...
  9. What is a Prospectus?

    A prospectus is a document that is required by and filed with the Securities and Exchange Commission (SEC). A prospectus is issued to provide information about an investment and informs investors or potential investors about the risks involved with ...
  10. Move Money Within Your Account

    Review the guide below to learn more about the ways to move money between investments within your retirement account. ...