Welcome to the Help Center

Popular Articles

  1. When Can I Withdraw Money From My Plan?

    There are a few scenarios in which you can remove the funds from your employer sponsored retirement plan.  Separation from Service Distributions after the age of 59 1/2 Hardship Distributions Birth or Adoption Required Minimum Distribution ...
  2.  Participant Website Show-Me Videos

  3.  Navigating Your Online FSA Account

    Review the guide below to get the most from your online account. For a quick highlight of commonly used features online click HERE . ...
  4. Calculate Your Distribution Amount

    Use our distribution calculators to estimate your distribution prior to submitting your request.  How much will you receive?   When taking a cash distribution, taxes and fees may effect the amount of your withdrawal, click Here   to calcul...
  5. Letter of Medical Necessity (LMN)

    A letter of medical necessity is required when an expense must be substantiated by a written statement from your physician indicating that the treatment expense is necessary for the alleviation or prevention of a physical or psychological illness. E...
  6. Uploading Claim Documentation

    Uploading additional documentation through your online account is the quickest and easiest way to provide supporting documentation for your claim. 1.  Once you are logged into your online account you will see that you have receipt(s) needed i...
  7.  Submitting an Online Claim

    Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal.  To ensure that you...
  8. Reviewing a Denied Claim

    If a submitted claim is denied you will receive a notification of denial by email directing you to view the details in your online account .  1.  Go to Message Center Once you are logged into your online account select Message Center from your Ma...
  9.  Requesting a Loan

    Show Me How to Request a Loan To request a loan from your retirement account with Sentinel Group, click  HERE  or follow these simple steps: (please note: these steps will only be available if your plan allows loans) 1.  To ac...
  10. What is an RMSA?

    RMSA stands for Retirement Medical Savings Account. This plan may be offered by an employer and provides savings for healthcare costs in retirement.  Plans are unique to each employer. For specifics on an RMSA offered by your company, contact your ...