Welcome to the Help Center

Popular Articles

  1. FSA/HSA/HRA Documents & Forms

    You can find additional documentation and forms for your plan by navigating to the Tools & Support menu. Once you are logged into your Online Account , select Tools & Support. You will be able to view and download: Account Access Authori...
  2. Updating Personal Information

    Once you are logged into your account, you can access your profile and update your information. 1.  Select Profile from the menu on left side of your online account. 2.  Click on the edit (pencil) to update contact information such as yo...
  3. Logging Into Your Retirement Account

    1.  Visit sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. 2.  Click the green "Login" button. From the login box dropdown menu, select “Retirement Accounts" and en...
  4. Will I Get a Tax Form For COBRA Coverage?

    Enrollment in Health Insurance will generate tax forms.  Form 1095 will be issued by your insurance carrier. This form is for informational purposes and should be kept with your tax documentation. If you did not receive this form, contact th...
  5. Logging Into Your FSA Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button. From the login box dropdown menu, select “FSA, HSA, HRA...
  6. Updating Contact Information

    Keeping your email address, mailing address and phone number up-to-date is important so we can quickly and easily contact you if you forget your password or to verify certain online account activity. You’ll also be required to participate in t...
  7. Hardship Distributions

    What is a hardship withdrawal? Hardship withdrawals are optional distributions intended to be used only when there is an immediate and heavy financial need that cannot be satisfied by other means.  Not all plans offer hardship withdrawals. ...
  8. What Information is Required For Claim To Be Approved?

    For Medical FSA Claims: In order for your claim to be in good order there is specific detail that is required. When submitting a claim be sure to include a receipt or Explanation of Benefits (EOB) with the following information: Date servic...
  9. Retirement Loan Education

    While employed by the company sponsoring your retirement plan, you may be eligible to take a loan from your account. Like a loan that you might obtain from your local bank, taking a loan from your retirement account means that you are borrowing mone...
  10. Can I Take a Loan From My Account?

    Some retirement plans sponsored by an employer will permit active plan participants to take a loan from the vested balance. Your Plan may allow participant loans but is not required to do so. If your plan allows you to borrow from your account, t...