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  1. How Long Do I Have To Submit My Claims?

    Each plan has specific rules and deadlines for when claims can be submitted. You can find the claim submission deadlines by logging into your online account. On the Home page hover your cursor over the i (information) icon next to the plan name. The...
  2. What Information is Required For Claim To Be Approved?

    For Medical FSA Claims: In order for your claim to be in good order there is specific detail that is required. When submitting a claim be sure to include a receipt or Explanation of Benefits (EOB) with the following information: Date servic...
  3. Paying Off My Loan Early

    Paying off your loan or making a one-time partial payment* is simple and can be initiated online. To generate the form needed and begin the process click here  or follow steps below. 1.  Complete the online loan payoff form .  Access the f...
  4. What is Covered Under My Medical FSA/HSA?

    Eligible medical expenses are those incurred primarily to alleviate or prevent a physical or mental defect or illness. They do not include expenses that are merely beneficial to general health, such as vitamins or a vacation. Qualified medical exp...
  5.  Register your COBRA or Direct Bill Account Online

    Once you receive your COBRA or Direct Bill package, you can register and enroll online. Check out our guide below to see how easy it is to set up your online account!   ...
  6. HSA Investment Options

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Once your account balance exceeds the minimum cash threshold, you may allocate HSA funds to other investment options. We offer a choice of select investments options provi...
  7. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  8.  Updating Contribution Rate

    Show Me How to Change My Contribution Rate Many plans allow you to update your contribution rate through your online account.  To update your contribution rate, log into your online account and select Change Contribution Rate from your...
  9. What Happens If I Don’t Spend All of the FSA Money? Where Does It Go?

    You will forfeit any money that remains in your account. Any excess funds are kept by the employer and can be used to offset the costs of administering the program. The IRS regulations require this, and do not allow employers to return the money to ...
  10. Logging Into Your HSA Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...