Welcome to the Help Center

Popular Articles

  1. I Just Received My Bill For a Service From Last Year, Can I submit A Claim for Reimbursement?

    Expenses reimbursed under an FSA must be incurred during your period of coverage under that FSA. Expenses are treated as having been incurred when you are provided with the care or service, NOT when you are formally billed, charged or pay for the...
  2. Adding a Dependent

    Adding a dependent to your account will allow you to track claim expenses by each household member. You will need to add a dependent in order to submit claims for dependent care reimbursements. 1.   Once you are logged into your online account you...
  3. Updating Your Notification Preferences - FSA/HSA

    You can choose how to receive notifications regarding claims, payments and debit cards through your online account .  Receive text alerts about your account through your mobile phone! You can configure which notification you would like to receive ...
  4. I Need To Upload Additional Documentation To My Tuition/Fitness Claim. How Can I Do This?

    Once logged into your online account, claims needing additional information will be in the Tasks section of your Home page.  Click on the link in Tasks to be directed to the receipts needed page.  Once in the claim detail page, click on Upload a...
  5. Changing Plan Contribution Amounts

    In general, you are not able to change your contribution amounts once the plan year has commenced. All elections must be made during the open enrollment period for your plan. You may only change your election during the plan year if you can demonstr...
  6. Catch Up Contributions Updated

    Catch-up contributions are salary deferrals (also referred to as “elective deferrals”) that employees age 50 or older can make in addition to their regular retirement plan contributions. Like regular elective deferrals, catch-up contributions ca...
  7. Cancelling Coverage

    COBRA coverage can be cancelled at any time. In order to cancel your COBRA coverage you must notify us in writing. Most participants choose to email our continuation of benefits team at cobra@sbgi.com . Please be sure to include your name, date of...
  8. Claim Denial Letter - Example

    Below is an example of a Notification of Denied Claim. **Action Requied: If there are additional steps needed to approve or resolve your claim the instructions will be located under the ACTION REQUIRED section.  Please see help topics on Clai...
  9. Logging Into Your Commuter Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...
  10. HSA Investment Performance and Fact Sheets

    The Sentinel HSA is a simple way to create a smart HSA investment strategy. Your initial funds will be allocated to the HSA default fund, the HCB Interest Bearing Account. Once your account balance exceeds $2,000, you may allocate HSA funds to oth...