Welcome to the Help Center

Popular Articles

  1. Declined Payments

    Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined. For e...
  2. Are Loans Taxable?

    401(k) loans are not reported as taxable income if they are re-paid by the borrower. However, if the loan is not repaid when you leave your employer and move the funds out of the 401(k), the loan amount is considered a distribution and you will owe ...
  3. Submitting a Claim- Smart Scan

    Smart Scan makes it easy to scan an EOB right from the mobile app and autofill expense details. It is conveniently located on the home page of the mobile app .  1. To begin simply click 'Start Scanning'. 2. Select the type of EOB to scan. (F...
  4. HSA Participant Guide

    Get an overview your your HSA account with our HSA Participant Guide.pdf .
  5. Cards for Dependents

    Benefits cards are issued in the name of the account holder only. All cards issued will have the same name displayed. The benefits card is a signature-based debit card. Although any additional cards issued will have the account holder's name, oth...
  6. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  7. Retirement Account Enrollment Using iJoin

    If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer. Visit sentinelgroup.com . Ensure you have "For Individuals...
  8. Logging into your Tuition and/or Wellness Account

    1.  To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. 2.  Click the green "Login" button. From the login box dropdown menu, select “Tuition & Fitness Accounts.” You...
  9. Employer Contributions

    Your Employer may make a Match contribution. The amount of this contribution, if any, will be determined by your Employer. In general, you will be eligible for your company's Match contribution when you meet the initial entry requirements for the pl...
  10. How Do I See My Claim Status Online?

    Once you are logged into your online account you will be able to see recent claims listed on your Home page under Recent Transactions.  You can also see claim history by selecting Claims under Accounts menu option. To see additional detail for cl...