Welcome to the Help Center

Popular Articles

  1. Changing Plan Contribution Amounts

    In general, you are not able to change your contribution amounts once the plan year has commenced. All elections must be made during the open enrollment period for your plan. You may only change your election during the plan year if you can demonstr...
  2. Logging Into Your Commuter Account

    To access your reimbursement account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button on the upper right corner. From the login box dropdown menu, select “FSA, HSA, H...
  3. Mobile App - Retirement Accounts

    The Sentinel Group app gives you real-time access to your retirement account balances as well as the ability to process account transactions wherever you are.  Search for "Sentinel Retirement" and download the app from the iTunes App Store or Goo...
  4. Adding A Beneficiary To Your HSA

    You may designate a beneficiary(s) for your Health Savings Account. The designated beneficiary(s) will receive your HSA assets in the event of your death. Updating your beneficiary information can be done quickly through your online account. Log In...
  5. Submitting a Claim- Smart Scan

    Smart Scan makes it easy to scan an EOB right from the mobile app and autofill expense details. It is conveniently located on the home page of the mobile app .  1. To begin simply click 'Start Scanning'. 2. Select the type of EOB to scan. (F...
  6. Brokerage Account Setup & Transfers

    If your plan allows for Brokerage Accounts and you would like to set one up, please contact the Service Center at 888-762-6088 for assistance.  If you already have a brokerage account set up, you are able to move funds from your retirement plan i...
  7. Setup Your HSA Investments

    You will need to maintain a minimum of $2000.00 in the default cash investment. Once your balance is above the required minimum you may elect to move some of your funds into the investment options available within your plan.  In order to set up your...
  8. Declined Payments

    Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined. For e...
  9. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  10. Roth Contributions

    What is Roth? A Roth deferral is an after-tax contribution, which means you must pay current income tax on the deferral. Since you have already paid tax on the deferral, you won’t pay tax on it again when you receive a distribution of your Roth d...