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Popular Articles

  1. Continuation of benefits through COBRA

    When a Qualifying Event occurs, qualified individuals may be eligible to continue coverage through COBRA. Coverage offered must be in line with the benefits offered to active/eligible employees. Separated employees are entitled to the same insurance...
  2. Mobile App - Retirement Accounts

    The Sentinel Group app gives you real-time access to your retirement account balances as well as the ability to process account transactions wherever you are.  Search for "Sentinel Retirement" and download the app from the iTunes App Store or Goo...
  3. Declined Payments

    Common reasons for a purchase being declined include: There isn’t enough money in your account to completely cover the expense. Please note that if the amount swiped exceeds your available account balance, the transaction will be declined. For e...
  4. Submitting a Claim- Smart Scan

    Smart Scan makes it easy to scan an EOB right from the mobile app and autofill expense details. It is conveniently located on the home page of the mobile app .  1. To begin simply click 'Start Scanning'. 2. Select the type of EOB to scan. (F...
  5. HSA Participant Guide

    Get an overview your your HSA account with our HSA Participant Guide.pdf .
  6. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  7. Are Loans Taxable?

    401(k) loans are not reported as taxable income if they are re-paid by the borrower. However, if the loan is not repaid when you leave your employer and move the funds out of the 401(k), the loan amount is considered a distribution and you will owe ...
  8. Submitting An HSA Claim

    Didn't have your HSA Debit Card? Not a problem. Submit your claim online. It is quick and easy!  1. Log In Here to access your online account and select Reimburse Myself or Pay a Provider from the I want To menu on your home page.   2.   C...
  9. Cards for Dependents

    Benefits cards are issued in the name of the account holder only. All cards issued will have the same name displayed. The benefits card is a signature-based debit card. Although any additional cards issued will have the account holder's name, oth...
  10. Retirement Account Enrollment Using iJoin

    If you have never accessed your account you will need to register as a new user. In order to register you will need your Plan Access Code which will be provided to you by your employer. Visit sentinelgroup.com . Ensure you have "For Individuals...