Welcome to the Help Center

Popular Articles

  1. Setting a PIN on your account

    You may set a PIN for your benefits card by calling (866) 898-9795 . You will be required to provide some information to confirm that you are the cardholder. You will then be prompted to set your individual PIN number. Once you have set the ...
  2.  Move Money Within Your Account

    Review the guide below to learn more about the ways to move money between investments within your retirement account. ...
  3. HSA Rollover to Sentinel

    Guidelines for rolling funds from an existing HSA   You may choose to rollover assets from an existing HSA to your Sentinel HSA, but it important you understand some of the requirements when rolling assets in from an existing HSA.  A rollover ...
  4. Card Activation

    Benefits cards must be activated in order to use them for qualified medical expenses. Cards can be activated by calling 866-898-9795.  You will need to have your card available at the time of authorization in order to validate the account. Card a...
  5. Requesting Additional Benefits Cards

    You can request additional cards by logging into your online account at sentinelgroup.com .  The card request options can be found under the Profile menu within your account.   Hover over the Accounts Menu and select Banking/Cards from the p...
  6. Mileage and Parking for Medical Appointments

    If you are enrolled in a Medical FSA plan you may be able to be reimbursed for parking and mileage expenses incurred while receiving medical care. Mileage Reimbursement:   To claim mileage, you will need to submit a claim online (or use a claim...
  7. Resetting Your Login Credentials

    If you forgot your password to login to your online portal and have security questions on file, you will be able to reset your password by using the Forgot Password? Option on the login screen. Click the Forgot Password? link on the login s...
  8. Required Minimum Distributions

    What are Required Minimum Distributions (RMDs)? Required minimum distributions, or RMDs, are congressionally mandated withdrawals from a qualified retirement plan. RMD rules dictate the minimum amount you must withdraw from your account every yea...
  9. View Loan Details

    Loan details can be viewed through your online account.  Log into your online account to see specific loan details.  1.  View Loans.  Access the details by selecting Manage My Account  and selecting View Loans from the menu. 2.  Loan...
  10. May I use my Medical FSA to Reimburse My Spouse’s Medical Expenses, Even If He/She is Enrolled in A Different Health Insurance Plan?

    Yes, the FSA does not require that your dependents be covered under your health insurance plan. You can use your account to pay for eligible health care expenses for your family, regardless of the health insurance plan in which they are enrolled. ...