Welcome to the Help Center

Popular Articles

  1.  Move Money Within Your Account

    Review the guide below to learn more about the ways to move money between investments within your retirement account. ...
  2. Card Activation

    Benefits cards must be activated in order to use them for qualified medical expenses. Cards can be activated by calling 866-898-9795.  You will need to have your card available at the time of authorization in order to validate the account. Card a...
  3. Mileage and Parking for Medical Appointments

    If you are enrolled in a Medical FSA plan you may be able to be reimbursed for parking and mileage expenses incurred while receiving medical care. Mileage Reimbursement:   To claim mileage, you will need to submit a claim online (or use a claim...
  4. Requesting Additional Benefits Cards

    You can request additional cards by logging into your online account at sentinelgroup.com .  The card request options can be found under the Profile menu within your account.   Hover over the Accounts Menu and select Banking/Cards from the p...
  5. View Loan Details

    Loan details can be viewed through your online account.  Log into your online account to see specific loan details.  1.  View Loans.  Access the details by selecting Manage My Account  and selecting View Loans from the menu. 2.  Loan...
  6. Required Minimum Distributions

    What are Required Minimum Distributions (RMDs)? Required minimum distributions, or RMDs, are congressionally mandated withdrawals from a qualified retirement plan. RMD rules dictate the minimum amount you must withdraw from your account every yea...
  7. HSA Rollover to Sentinel

    Guidelines for rolling funds from an existing HSA   You may choose to rollover assets from an existing HSA to your Sentinel HSA, but it important you understand some of the requirements when rolling assets in from an existing HSA.  A rollover ...
  8. Resetting Your Login Credentials

    If you forgot your password to login to your online portal and have security questions on file, you will be able to reset your password by using the Forgot Password? Option on the login screen. Click the Forgot Password? link on the login s...
  9. Medical FSA While on Leave of Absence

    If you take a leave of absence while enrolled in the FSA plan, you have the option of either opting out or continuing in the Plan. If you elect to opt out of the plan, contact your benefits/human resources department to request this change. You may ...
  10. HSA Account Statements

    Account Summary Statements are generated and available each month for your HSA account. When your account statement is available you will receive a notification by email directing you to view the statement details in your online account .  Once y...