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  1. Requesting Additional Benefits Cards

    You can request additional cards by logging into your online account at sentinelgroup.com .  The card request options can be found under the Profile menu within your account.   Hover over the Accounts Menu and select Banking/Cards from the p...
  2. Adding or Changing Beneficiary Information

    Show Me How to Update My Beneficiaries Keeping up-to-date beneficiary information on all of your accounts is easy to do and only takes a few minutes online. Most importantly, you can feel confident that your loved ones will receive the as...
  3. Logging Into Your Retirement Account

    1.  Visit sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. 2.  Click the green "Login" button. From the login box dropdown menu, select “Retirement Accounts" and enter your credentials. If you cannot recal...
  4. Submitting an Online Claim

    Submitting your claim online is the quickest and easiest way to be reimbursed from your plan. You will know immediately that Sentinel has received your claim and you can upload the required substantiation right in your portal.  To ensure that y...
  5. Adding Direct Deposit Information

    Getting your funds via direct deposit is easy and a much faster way to receive your reimbursement.  1.   Once you are logged into your online account you will have a menu at the top of your account. Select Banking/Cards from the Accounts menu. ...
  6. Letter of Medical Necessity (LMN)

    A letter of medical necessity is required when an expense must be substantiated by a written statement from your physician indicating that the treatment expense is necessary for the alleviation or prevention of a physical or psychological illness. E...
  7. HSA Tax Documents

    You will be able to access your tax forms for your HSA account by logging into your online account Here . You will be able to view and download the forms under "Message Center".  Form 1099-SA will reflect any withdrawals from the account during...
  8. Using the Benefits Card Internationally

    Your benefits card can be used for qualified medical expenses wherever Visa is accepted. In order for a purchase to be approved, the merchant must have a qualified merchant code for the plan.  *International transactions may have different transa...
  9. Can I access cash from my benefits card?

    Your benefits card may only be used to purchase qualified expenses based on your employer's plan. Cash cannot be accessed from the card.  If cash is the only acceptable form of payment for the qualified expense, you will need to pay for the expen...
  10. Cards for Dependents

    Benefits cards are issued in the name of the account holder only. All cards issued will have the same name displayed. The benefits card is a signature-based debit card. Although any additional cards issued will have the account holder's name, oth...