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  1. Receipt Request for Benefits Card Transactions

    Using your benefits card at the point of sale is an easy and convenient way to utilize your FSA funds.  When the transaction goes through, it is not always clear what item or service was purchased. This is common when a provider can be used for v...
  2. Stockpiling of OTC Items With Your Medical FSA

    “Stockpiling” of OTC medications is not permitted, and expenses resulting from stockpiling are not reimbursable (i.e., there must be a reasonable expectation that such items can be used during the plan year). A product you’re purchasing should be fo...
  3. FSA & HSA Eligible Expenses

    Eligible medical expenses are those incurred primarily to alleviate or prevent a physical or mental defect or illness. They do not include expenses that are merely beneficial to general health, such as vitamins or a vacation. Qualified medical exp...
  4. Do Orthodontic Services Have to Have Been Incurred to Be Eligible for Reimbursement from a Medical FSA?

    No, they do not. Orthodontic expenses are reimbursed when actual payments have been made, even if the services have not yet been rendered. Orthodontic expenses typically are payable to the orthodontist at the onset of treatment or through an insta...
  5. Account Access From Outside U.S.

    To ensure the security of Sentinel Group participants accounts, we have limited access to online accounts when outside of United States. If you are living or working abroad and require access your Sentinel account, you will need a VPN (Virtual Pri...
  6. Dependent Eligibility for Divorced or Separated Parents

    If you are divorced or separated from your spouse and are a parent, IRS guidelines state that even if you cannot claim your child as a dependent, he or she is treated as a qualifying person if:  The child was under age 13 or was not physically or ...
  7. COBRA Timeline

    After experiencing a “qualifying event”, you may be eligible to continue your benefits under COBRA. Sentinel  Group will be your COBRA administrator. Below is a timeline of how the process will work and important information to keep in mind. ...
  8. Taking A Distribution From HSA

    The most common way to receive funds from your HSA is to submit an HSA Transaction for qualified expenses. You can do this through your online account or by using the HSA Debit Card. For information and instructions on submitting an HSA Transactio...
  9. Automatic Contribution Increase

    Show Me How to Schedule a Contribution Increase If permitted by your plan, you can elect to automatically increase your contribution rate. From your Dashboard, choose "Change Contribution Rate" from the Contribution Rate tile: Next, c...
  10. Multi-factor Authentication

    What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time sensitive one-time PIN (OTP) with standard login credentials (user ID and password).  ...