Welcome to the Help Center

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  1. Setting Up Health Savings Brokerage Account

    Some plans offer additional investment options for your HSA through a Brokerage Account through Charles Schwab. This option allows you to select investment options outside of the core investments offered by your plan. This allows for more flexibilit...
  2. Logging Into Your LSA Account

    To access your account, go to sentinelgroup.com . Ensure you have "For Individuals" selected in the upper left corner. Click the green "Login" button. From the login box dropdown menu, select “FSA, HSA, HRA, Commuter Accounts”. You will see a mes...
  3. What if a claim I paid using my benefits card is later found to be ineligible?

    If your claim is found to be ineligible or we do not receive supporting documentation for the transaction as requested, Sentinel will ask you to pay the ineligible amount by sending a check made payable to: Sentinel Group 100 Quannapowitt Parkway...
  4. What do I do if my daycare provider doesn't accept credit cards?

    If your daycare provider does not accept credit cards, you can use an alternate form of payment and submit a claim for reimbursement through your online account. If your claim is submitted in good order by Wednesday at 5pm ET, your reimbursement w...
  5. What is Covered Under My Limited Purpose FSA?

    Eligible expenses under a Limited Purpose FSA are restricted to dental and vision expenses only.
  6. Viewing Plan Contributions

    You are able to view contributions made by you and your employer through your online account.  1.  Once logged into your account online, make sure you are on the My Dashboard page.  2.  Scroll down the page until you see the My Portfolio section...
  7. Personalized Investing FAQs

    What is Personalized Investing? Personalized Investing is a professionally managed, fully digital investment strategy that makes investing easier for you. Exactly as the name implies, personalized investing takes key financial and demographic d...
  8. Retirement Plan Fees

    Administration expenses - These are charges for services such as legal, accounting, recordkeeping, and, if applicable to your company's plan, investment advisory expenses.The Plan pays certain outside service providers for these administrative e...
  9. Using the Benefits Card Internationally

    Your benefits card can be used for qualified medical expenses wherever Visa is accepted. In order for a purchase to be approved, the merchant must have a qualified merchant code for the plan.  *International transactions may have different transa...
  10. How soon after a change is requested online is it reflected on my account?

    When an online transaction is requested on a participant's account, whether via the participant website, plan sponsor website, or through our Service Center, often you will see it in "pending" status for a period of time. This status will update to ...